Shipping policy

Returns, Exchanges & Refunds

Returns accepted for 30 days on unused products, provided they are in their original condition and packaging.  All gift sets and customized products sales are final.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please allow up to 1-2 business days for your order to be processed. Once processing time is complete, please allow 1-7 business days (based on your shipping selection)  for your order to arrive. Please retain all tracking information sent to your purchase email.

We kindly ask that you contact us at themagicpotions@themagicpotions.com with any questions, comments, or concerns you may have. Your feedback is valuable to us and we are happily standing by ready to assist you by email!

Incorrect Shipping Information
If a package is returned to The Magic Potion due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the return shipping cost as well as the redelivery cost. The Magic Potion is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed. You can utilize these features by creating a The Magic Potions. Any edit or cancellation must be completed before your order has been processed.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages
The Magic Potion is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, The Magic Potion will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.